So the Governor and a full brace of minions came out Monday morning to announce that Vermont Health Connect had met the first of his two deadlines, or milestones, or benchmarks: the implementation of a change of circumstance feature.
This, after VHC was taken offline for the weekend to install upgrades, a move that prompted premature glee among reform opponents like State Rep. Heidi Scheuermann.
VT Health Connect taken down. Deadline May 31, 2015. Well? Let's admit it's a failure and move on. http://t.co/UvGkS8OV1B #itsstillamess
— Heidi Scheuermann (@HeidiSVT) May 31, 2015
Yeah, not so much.
But the declaration of victory, though sounded loud and clear, came with a handful of asterisks. The Vermont Press Bureau’s Neal Goswami:
The upgrade, which is still being phased in by the administration, will allow customer service representatives to make changes to consumers’ accounts in an automated way.
“Still being phased in.” Got it. And…
“It means that we now have the capability, the tool, to be able to change your circumstance when things change for your insurance. And the outcome of that, as we get it up and running, will be a much smoother system that has been evading us since we launched,” Shumlin said.
“… as we get it up and running…” Hmm.


