Tag Archives: Gannett

Shake them pom-poms, Mikey!

Michael Townsend, Executive Editor of the Burlington Free Press, was feeling his oats last night. He sent out a couple of downright obnoxious Tweets promoting the Freeploid’s spectacular coverage of yesterday’s inaugural protest.

(As Tweeter @murf_VT pointed out, Mikey forgot the “h” in “http,” making the link inoperative. He’s gonna get a failing grade from Picasso for that.)

Does Townsend really believe this kind of stuff helps the Free Press in any way? Do readers — sorry, consumers — pay any attention to this?

I can tell you one thing it accomplishes: it makes everyone else in Vermont media think Michael Townsend is an asshole. I mean, it’s perfectly acceptable to express pride in your organization’s work — and the Free Press team did work hard yesterday — but you don’t have to implicitly denigrate your equally hard-working peers.

They really oughta take away Mikey Pom-Poms’ smartphone on weekend nights

Hard times at the Burlington Free Press. Coming off a week in which Vermont’s Shrinkingest Newspaper failed to send a reporter to Gov. Shumlin’s epochal announcement on single-payer, posted a frankly embarrassing hit piece slamming the Shumlin administration for refusing to leak the subject of the presser in advance, failed to cover the release of a significant report on the Department for Children and Families, and “covered” Entergy’s new cost estimate for decommissioning Vermont Yankee by regurgitating a brief Associated Press newsbit, Executive Editor Michael Townsend has finally found something to brag about.

High school sports scores.

Okay now, I realize that local prep sports is an important service (and readership magnet) for newspapers. But “touchstone”? Yikes.

This is the kind of thing that drains all my sympathy for MIkey. I realize he’s in a tough spot, trying to keep his ship afloat with a skeleton crew and having to implement the oft-misguided diktats of Gannett Central. But when he pulls this kind of nonsense, he comes across as a gormless corporate cheerleader.

Gannett: It’s worse than I thought

Yesterday I brought you cheery news of the Cincinnati Enquirer seeking an investigative reporter willing to tailor content to the 25-45 demographic (no more nursing home exposes), inject themselves into their stories, and work with an “advertising partner to grow and monetize” the audience. (Not the “readership,” that’s so 20th Century.) Since the Enky is part of the Gannett chain, it raised the question: are the Burlington Free Press reporters similarly for sale?

The ad was posted on journalism watchdog Jim Romenesko’s website, and he included an invitation for response from the Enquirer. He got one today.

And it’s even worse than the original ad.

Enquirer editor Carolyn Washburn’s reply began thusly:

I included this expectation [for the reporter to work with the ad side] in all beat job descriptions, though it’s less likely to be relevant in some than others. It’s less likely to be relevant for investigative than the health reporter, for example.

Oh, so it’s not just the investigative reporter who’s for sale — it’s all their reporters. Do the Free Press’ job listings also include such language?

Just workin' the beat.

Just workin’ the beat.

As for “health reporter,” well, that’s just rich. Is the health reporter matched up with, say, the local medical center or insurance carrier? Is the food reporter brought to you by Kroger (or Shaw’s)? Is the environment reporter sponsored by Entergy?

(Well, I guess I don’t have to worry about that one. The Free Press hasn’t had an environment reporter since Candace Page departed.)

Onward into Washburn’s ever-deepening pit of ethical doom.

…the idea is that our adv sales rep and our reporter are very often talking to the same people in an organization. So we want that sales rep and that reporter to know each other. They can share insights they are learning about the industry and that organization. An advertiser often has questions about news content and our content strategies. The sales rep doesn’t have to be the one to answer all that. We can sometimes make introductions for each other in the organization that may be helpful. They can go on “get to know you” or “what’s new” visits with each other. I’ve done some of these myself.

This is so bad in so many ways.

Journalistic convention used to dictate a “Chinese wall” between sales and content. No communication, no infiltration of commercial concerns into editorial decisions. Now, they want the sales rep and the reporter to work side by side. They want advertisers to directly contact reporters with “questions about news content.” They want sales reps and reporters to jointly visit advertisers.

Good God almighty.

After all that hot mess, Washburn appends some words designed to comfort her “news consumers.”

Of course, we will and must say no.  …When an advertiser wants us to do a story just because they’re an advertiser, we say no. We’ve told the staff that as we go forward and begin to build these relationships, that the most important thing is to raise questions if they are ever uncomfortable or uncertain. We’ll talk things through as things come up to be sure we do the right thing.

Okay, yeah. Reporters, who know their jobs are constantly under threat, should feel free to raise ethical questions with editors who are acting as shills for their corporate masters and encouraging advertisers to badger reporters about news stories.

And, when reporters build relationships with advertisers on their beat, it’s only natural to avoid antagonizing their newfound friends. (Especially when their next job after being laid off from Gannett may well be as a corporate shill, drawing much better pay than a humble reporter.)

How the hell is this not a setup for slanted, advertiser-friendly news coverage?

I don’t know if the Enquirer’s approach is shared by the Free Press. But as I said yesterday, given the lockstep nature of Gannett’s Newsroom of the Future rollout, there is every reason to believe that the Freeploid is turning its reporters into content whores right under our noses.

 

Oh Gannett, don’t take your love to town

Ah, the newsroom of the future, now in the process of assimilating Gannett newsrooms nationwide. Here’s another sign of the Borg Empire on the march, in the form of a job posting from the Cincinnati Enquirer, a Gannett property. 

Enquirer ad

Hoo boy.

Let’s bypass the thing about tailoring hard news coverage to a certain demographic and making a reporter become part of the story, and get right to the part that has Ben Bradlee turning over in his grave:

An investigative reporter who’ll be expected to “work with your advertising partner to grow and monetize the audience.”

In other words, “willing to put on high-gloss lipstick and red stilettos and loiter under a streetlamp.” Also, “willing to think of readers as saleable commodities.”

Well, at least they’re being subtle about it.

The Enquirer is going to hire an investigative reporter with an “advertising partner.” Really.

This soul-killing trend has not, as far as we know, reached the lakeview headquarters of Vermont’s Shrinkingest Newspaper. But judging by the aggressive rollout of Gannett’s new media strategies, it’s only a matter of time before the Burlington Free Press advertises for a content whore. Er, “investigative reporter.”

On the other hand, if the Freeploid already has someone on staff fulfilling these duties, we wouldn’t know about it. We only know about the Enquirer’s content whoring because they’re advertising for it.

Y’know, if this is the future of old-fashioned print journalism in the digital age, I suggest the legacy media just go ahead and die, and open up market space for new entities with some integrity.

And if I find out the Free Press is monetizing me, I will cancel my subscription so fast it’ll make Mikey Pom-Poms’ head spin.

Oh dear.

Quiz time, kids!

Freeploid Executive Editor (and chief Gannett cheerleader) Michael Townsend is:

(1) drunk-Tweeting again

(2) forgetting his Picasso training

(3) Sending secret messages to Gannett HQ (more effective when done in plain sight)

And here’s what I’m talking about.

 

Mikey Pom-Poms gets pwned

Really, I wasn’t planning on today being Bag On The Freeploid Day, but here comes Michael Townsend, Executive Editor and Chief Gannett Cheerleader of the Burlington Free Press, spending another sad Friday night drunk-Tweeting.

Or just being extra gullible.

Now, I love a good Sarah Palin malaprop as much as the next liberal, but this story is from The Daily Currant, a satirical website.

This story is a fake. Just like the other ones on The Daily Currant, such as…

Marijuana Overdoses Kill 37 in Colorado On First Day of Legalization

California approves $587 Billion High-Speed Rail Link to Hawaii

Pope Benedict Comes Out as Gay

Aw, Mikey, Mikey. Are you gonna unTweet that, let it lie quietly, or try to claim you knew it was funny all along?

Which, the latter, bullshit.

Thank you for calling the Burlington Free Press. How may we ruin your day?

The newspaper business is in trouble for reasons beyond its control: new technology, changes in consumer preferences, and especially changes in advertiser preferences.

But beyond all that, the newspaper industry seems hellbent on killing itself.

call-centerI just had a most unpleasant interaction with the Burlington Free Press’ “customer service” system. Not the call center employee I finally managed to talk to after about 20 minutes of voice-mail slogging; she was perfectly fine. But everything else, good God.

Here’s my situation. I’ve been a subscriber to the digital service plus home delivery Thursday through Sunday. What I wanted to do was cut back to Sunday only delivery because, since the Free Press shut down its Statehouse bureau, it’s become less relevant to me. And the Sunday paper is basically a freebie, thrown in with digital access because they want me to get all the advertising in the Sunday paper.

First of all, I went online to the “My Account” page, and there was a button that offered me the chance to Manage Account. But when I clicked on this button, it offered me three options: “Increase delivery frequency,” “Update credit card,” and “View account history.”

See, you can increase your subscription, but you can’t decrease it or cancel it. It’s the Roach Motel of online customer service.

So I called the toll-free Customer Service line, and went straight into voice-mail hell. Early on, there was a nasty surprise: a recorded voice informed me that the Thanksgiving Day newspaper is automatically included in every subscription whether you usually receive the Thursday paper or not, and would cost more than the usual Thursday paper. You see, it offers so much “reader value,” i.e. advertising, that the costs of delivery are reputedly higher “because of the complicity of home delivery.”

Seriously, “complicity.”  That’s what the voice said. Representing a newspaper.

Aside from the sloppy illiteracy, that’s just a cheap-ass way to make your customers feel dumped on. And if I hadn’t called Customer Service for an unrelated issue, I wouldn’t have known about this extra charge until it was too late.

The voice mail prompts went on and on. And after I’d provided all kinds of answers, including name, address, and phone number, I was asked whether I wanted a live operator or more voice mail. I chose “live operator” immediately. Whereupon I was informed that my wait time would be *nine* miinutes.

If I didn’t want to wait, I was offered the option of a call-back “within seven to twelve minutes.” When I selected that, I was asked to provide my name and phone number.

Seven to twelve minutes later, I got a call back. From voice mail! It asked me for my name and other information, again. Finally, I was connected to the call center.

Where, let me stress once again, the live operator was very nice and helpful. Didn’t even try to talk me out of reducing my subscription.

She did, however, note that I’d still get next Thursday’s paper. And be charged for it.

I declined. To her credit, she didn’t fight back; she just took my order and thanked me for calling.

So now the Free Press’ “customer service” has left me upset and feeling like the mark in a three-card monte game instead of a “valued customer.” And left me hoping I never have to call them again.

Really, does Gannett even want to be in the newspaper business? They’re not acting like it.

Mikey Pom-Poms does the Big Balls Dance*

*See demo here. 

Mike Townsend, Burlington Free Press Executive Editor and Gannett Cheerleader-in-Chief, is feeling a little braggy today. He’s repeatedly taken to Twitter to praise the work of his own staffers, throw shade on other media.

A bit of overcompensation, perhaps, for all the criticism that’s come his way since the departures of the Freeploid’s two Statehouse reporters plus at least three other reporters in recent weeks.

Are staffers expected to accept fulsome praise in compensation for persistent job insecurity and ever-tougher productivity demands? Maybe so, because Townsend was also quick to lavish Tweetpraise on reporter April Burbank, who pulled the hard duty of Burlington School Board coverage.

Mikey follows that up with another Tweetbumpf, at which point old buddy Shay Totten chimes in.

Screen Shot 2014-11-11 at 8.00.54 PM

And then, a bit later, a bizarre and condescending slap at competitors unnamed:

Screen Shot 2014-11-11 at 8.02.14 PM

I can’t explain that last one. Maybe Townsend had a mild stroke?

In all my years in media, I can’t say I’ve ever seen a case of Bunched Knickers Syndrome as bad as the one that’s circulating around the Free Press newsroom. This outburst of braggadocio is unbecoming the chief of a reputable news operation. Here’s a hint, Mike: let your work speak for itself.

Also, despite this outbreak of Big Balls Dance, the diminution of the Free Press is already obvious. Since Terri Hallenbeck and Nancy Remsen left, the Free Press’ coverage of the ongoing state election mess has largely depended on the Associated Press. Hardly any original coverage at all.

And really, it’s perfectly understandable: your resources are dwindling, so why not deploy them in your core market — Chittenden County? Just don’t expect us to notice that Statehouse coverage has already fallen largely off the map as a day-to-day matter.

Big Balls Tweets may impress the suits at Gannett. It doesn’t impress those of us who see the product every day.

Night of the Long Knives at the Free Press

Well, I can’t say I’m surprised. In fact, I’ve been expecting it for a couple years, since the Burlington Free Press’ news department made a subtle but obvious shift away from Montpelier and toward Chittenden County. But the timing is a shocker:

Before I go on with the thinky stuff, let’s first acknowledge that two people have lost their jobs. Terri Hallenbeck and Nancy Remsen are middle-aged people in a contracting industry that prizes youth. We don’t yet know whether they left on their own or were pushed out, but either way, I feel for them and wish them well. They provided a lot of valuable coverage, and their years of experience are irreplaceable. Well, everybody but Gannett thinks so.

The fact of their departure does not surprise me, but I thought their bosses would have the decency — or sheer expediency — to wait until after the elections were over. You know, have ’em cover election night, get ’em to write up the post-election stuff, and then toss ’em out on Thursday or Friday.

But no. Time, tide, and nervous corporations wait for no man.

On the other hand, maybe the timing was deliberate; it’ll get buried in the election news, and there’s less chance of other media outlets besieging Michael Townsend asking why he’s jettisoning all his experienced talent. And Townsend cravenly refusing to comment. Even though he expects other media outlets to respond to his reporters’ inquiries.

According to one of the other olds left on an ice floe, Tim Johnson, the Freeploid is moving away from the beat system:

“There’s not going to be a city hall beat. There’s not going to be a Statehouse beat. There’s not going to be an education beat.”

Instead, there will be two “teams,” Chittenden and Watchdog. Presumably they won’t have anyone staffing a Montpelier office; they’ll only cover state government when they (a) have a nice juicy story or (b) when there’s a single high-profile event. No more will Free Press reporters roam the halls, gathering tidbits, building relationships, and most importantly, understanding how the place functions.

And that’s important. The State House is a complicated machine; it takes time and attention to figure out what to follow, who to talk to, and where to go.

But the Freeploid and its corporate parent don’t care about that. They just care about having enough “content” to plausibly fill the paper every day. And their top priority isn’t “the public needs to know,” it’s “the public wants to know.” And since the public doesn’t really care that much for the push-and-pull of inside politics, Statehouse news will take a back seat to stuff like local sports and artisanal foods and a women chaining herself to a tree. Oh, and advertiser-friendly “content.”

Since I started actively blogging about three years ago, I’ve maintained a subscription to the Free Press because it frequently had important stories and fairly dependable coverage of state politics and policy. I’m not canceling yet, but I’ll be watching. And I won’t be surprised if, by the first of the year, the Burlington Free Press will have become irrelevant to what I do.

And the first one bites the dust

The seasonal slasher flick that is the Burlington Free Press has claimed its first victim. Reporter Lynn Monty has been kicked out the door for refusing to go through the “degrading and demoralizing” experience of “interviewing for a job I already had.”

Last week, Freeploid staffers had to re-interview for newly-defined jobs as part of Gannett’s Newsroom of the Future initiative. Seven Days’ Paul Heintz reports that Monty had an interview scheduled, but at the last minute she couldn’t bring herself to go through with it.

“I opted out of the interview process and they laid me off. …I loved my job, but I don’t love Gannett. I will make a new way for myself that doesn’t compromise my integrity.”

… According to Monty, Gannett plans to pay her the difference between unemployment insurance compensation and her full salary for six weeks — one for each year she spent at the paper.

Ooooh, six whole weeks! That’ll take her right into… mid-December.

Merry Christmas!

One other note that strikes me as extremely convenient:

An internal document obtained two weeks ago by Seven Days indicated that final decisions from Gannett were due this week, though Monty said she expected them next week.

Yeah, we’ll expect you all to work your asses off through Election Night, but no guarantees after that.

Happy Thanksgiving!