Category Archives: The media

Oh Gannett, don’t take your love to town

Ah, the newsroom of the future, now in the process of assimilating Gannett newsrooms nationwide. Here’s another sign of the Borg Empire on the march, in the form of a job posting from the Cincinnati Enquirer, a Gannett property. 

Enquirer ad

Hoo boy.

Let’s bypass the thing about tailoring hard news coverage to a certain demographic and making a reporter become part of the story, and get right to the part that has Ben Bradlee turning over in his grave:

An investigative reporter who’ll be expected to “work with your advertising partner to grow and monetize the audience.”

In other words, “willing to put on high-gloss lipstick and red stilettos and loiter under a streetlamp.” Also, “willing to think of readers as saleable commodities.”

Well, at least they’re being subtle about it.

The Enquirer is going to hire an investigative reporter with an “advertising partner.” Really.

This soul-killing trend has not, as far as we know, reached the lakeview headquarters of Vermont’s Shrinkingest Newspaper. But judging by the aggressive rollout of Gannett’s new media strategies, it’s only a matter of time before the Burlington Free Press advertises for a content whore. Er, “investigative reporter.”

On the other hand, if the Freeploid already has someone on staff fulfilling these duties, we wouldn’t know about it. We only know about the Enquirer’s content whoring because they’re advertising for it.

Y’know, if this is the future of old-fashioned print journalism in the digital age, I suggest the legacy media just go ahead and die, and open up market space for new entities with some integrity.

And if I find out the Free Press is monetizing me, I will cancel my subscription so fast it’ll make Mikey Pom-Poms’ head spin.

Oh dear.

Quiz time, kids!

Freeploid Executive Editor (and chief Gannett cheerleader) Michael Townsend is:

(1) drunk-Tweeting again

(2) forgetting his Picasso training

(3) Sending secret messages to Gannett HQ (more effective when done in plain sight)

And here’s what I’m talking about.

 

Seven Days puts on the big-boy pants

I was wondering if someone would swoop in and pick up the pieces after the Burlington Free Press abruptly shuttered its Statehouse Bureau. And now, someone has.

As it expands its coverage of Vermont government and politics, Seven Days has hired veteran Statehouse reporters Terri Hallenbeck and Nancy Remsen.

I couldn’t be happier for Hallenbeck and Remsen personally or for news consumers in Vermont. Seven Days has been steadily upping its game in recent years, but this is a solid, decisive leap into the big time. The little alt-weekly now has a larger politics/Statehouse crew than the once-formidable Free Press. And, even more shocking, a more experienced crew.

The Free Press is supposedly hiring a couple new reporters, but you know what they’re likely to get: bottom-of-the-pay-scale twentysomethings who are proficient with multimedia technology but have little background or experience to inform their reporting. But even if the Freeploid does bring on a couple of seasoned reporters, they won’t be able to replace Hallenbeck and Remsen’s knowledge of the politics and governance of Vermont. They’ll be at the low end of the learning curve, whereas Hallenbeck and Remsen are at the peak.

At a time when newspapers and even many alt-weeklies are in full retreat, Seven Days has taken a bold step forward. Best wishes to the newly enhanced crew, especially to former scurrilous scribe Paul Heintz, now serving as Political Editor.

Mikey Pom-Poms gets pwned

Really, I wasn’t planning on today being Bag On The Freeploid Day, but here comes Michael Townsend, Executive Editor and Chief Gannett Cheerleader of the Burlington Free Press, spending another sad Friday night drunk-Tweeting.

Or just being extra gullible.

Now, I love a good Sarah Palin malaprop as much as the next liberal, but this story is from The Daily Currant, a satirical website.

This story is a fake. Just like the other ones on The Daily Currant, such as…

Marijuana Overdoses Kill 37 in Colorado On First Day of Legalization

California approves $587 Billion High-Speed Rail Link to Hawaii

Pope Benedict Comes Out as Gay

Aw, Mikey, Mikey. Are you gonna unTweet that, let it lie quietly, or try to claim you knew it was funny all along?

Which, the latter, bullshit.

Really, Free Press? Really?

I shouldn’t spend so much time bagging on the Burlington Free Press, but they just keep doing bag-worthy stuff. Like this — the current homepage on its website. Featuring News!!

Screen Shot 2014-11-21 at 1.40.26 PM

Yeah, we’re all, like Diogenes, in search the perfect pumpkin pie.

There are two additional bitchslaps to the corpse of Joe Pulitzer here. The first is that the pumpkin pie article was written by Candace Page, who used to do a fine job covering the environment for the Free Press; her byline is a reminder of better days long gone. The second is the tiny headline at the lower right: “Food donations ‘critically low'” at Burlington food bank. The gourmet foodie thing gets top billing, while the plight of the poor gets the shortest possible shrift.

But after all, the plight of the poor makes lousy clickbait.

This, on top of the Freeploid’s announcement of its new btvfoodie app, part of its ongoing pivot away from serious journalism and toward audience-friendly “content.” I have to say, this makes me feel that much better about reducing my subscription — er, sorry, account. “Subscription” is so 20th Century, isn’t it?

When I first dubbed the Free Press “Seven Days Lite,” I was half kidding. But it looks more and more like I was dead-on. The Free Press is doing its best to poach Seven Days’ ad-friendly endeavors while decreasing its serious coverage to alt-weekly levels.

I know, I know: the Free Press is in a tough spot, with decreasing revenues and a profit-hungry corporate parent mandating its every move. Given the situation, it makes sense to reposition the Free Press as a Burlington-centered, feature-oriented newspap — sorry, multimedia content platform.

I get that. What I don’t like is Michael Townsend insisting that the Free Press is still a serious force. It is, in fact, becoming largely irrelevant to those of us who (1) are interested in solid coverage of state politics and policy, and (2) don’t live in Chittenden County.  For us, the Free Press has fallen to fifth place, behind VTDigger, VPR, the Mitchell Family Organ, and — yes, I’ll say it — Seven Days.

Thank you for calling the Burlington Free Press. How may we ruin your day?

The newspaper business is in trouble for reasons beyond its control: new technology, changes in consumer preferences, and especially changes in advertiser preferences.

But beyond all that, the newspaper industry seems hellbent on killing itself.

call-centerI just had a most unpleasant interaction with the Burlington Free Press’ “customer service” system. Not the call center employee I finally managed to talk to after about 20 minutes of voice-mail slogging; she was perfectly fine. But everything else, good God.

Here’s my situation. I’ve been a subscriber to the digital service plus home delivery Thursday through Sunday. What I wanted to do was cut back to Sunday only delivery because, since the Free Press shut down its Statehouse bureau, it’s become less relevant to me. And the Sunday paper is basically a freebie, thrown in with digital access because they want me to get all the advertising in the Sunday paper.

First of all, I went online to the “My Account” page, and there was a button that offered me the chance to Manage Account. But when I clicked on this button, it offered me three options: “Increase delivery frequency,” “Update credit card,” and “View account history.”

See, you can increase your subscription, but you can’t decrease it or cancel it. It’s the Roach Motel of online customer service.

So I called the toll-free Customer Service line, and went straight into voice-mail hell. Early on, there was a nasty surprise: a recorded voice informed me that the Thanksgiving Day newspaper is automatically included in every subscription whether you usually receive the Thursday paper or not, and would cost more than the usual Thursday paper. You see, it offers so much “reader value,” i.e. advertising, that the costs of delivery are reputedly higher “because of the complicity of home delivery.”

Seriously, “complicity.”  That’s what the voice said. Representing a newspaper.

Aside from the sloppy illiteracy, that’s just a cheap-ass way to make your customers feel dumped on. And if I hadn’t called Customer Service for an unrelated issue, I wouldn’t have known about this extra charge until it was too late.

The voice mail prompts went on and on. And after I’d provided all kinds of answers, including name, address, and phone number, I was asked whether I wanted a live operator or more voice mail. I chose “live operator” immediately. Whereupon I was informed that my wait time would be *nine* miinutes.

If I didn’t want to wait, I was offered the option of a call-back “within seven to twelve minutes.” When I selected that, I was asked to provide my name and phone number.

Seven to twelve minutes later, I got a call back. From voice mail! It asked me for my name and other information, again. Finally, I was connected to the call center.

Where, let me stress once again, the live operator was very nice and helpful. Didn’t even try to talk me out of reducing my subscription.

She did, however, note that I’d still get next Thursday’s paper. And be charged for it.

I declined. To her credit, she didn’t fight back; she just took my order and thanked me for calling.

So now the Free Press’ “customer service” has left me upset and feeling like the mark in a three-card monte game instead of a “valued customer.” And left me hoping I never have to call them again.

Really, does Gannett even want to be in the newspaper business? They’re not acting like it.

Say, what month is it? And when’s the election?

Not to say that the Burlington Free Press has cut back coverage of state politics and policy since it jettisoned its entire Statehouse bureau… and not to say that its remaining staff is spead way too thin… but if you visit the Freeploid’s homepage, then click “News” and then click “Politics and Government,” this is what you’ll see.

Screen Shot 2014-11-16 at 4.42.56 PM

That’s a story from October 29, by since-departed Statehouse reporter Terri Hallenbeck, about the final pre-election gubernatorial debate.

Of course, the Freeploid has done some reporting on state politics since then. But this is an incredibly sloppy bit of work, especially for a newspaper publisher that fancies itself a multi-media content delivery service.

Wake up, Free Press webmaster.

Mikey Pom-Poms does the Big Balls Dance*

*See demo here. 

Mike Townsend, Burlington Free Press Executive Editor and Gannett Cheerleader-in-Chief, is feeling a little braggy today. He’s repeatedly taken to Twitter to praise the work of his own staffers, throw shade on other media.

A bit of overcompensation, perhaps, for all the criticism that’s come his way since the departures of the Freeploid’s two Statehouse reporters plus at least three other reporters in recent weeks.

Are staffers expected to accept fulsome praise in compensation for persistent job insecurity and ever-tougher productivity demands? Maybe so, because Townsend was also quick to lavish Tweetpraise on reporter April Burbank, who pulled the hard duty of Burlington School Board coverage.

Mikey follows that up with another Tweetbumpf, at which point old buddy Shay Totten chimes in.

Screen Shot 2014-11-11 at 8.00.54 PM

And then, a bit later, a bizarre and condescending slap at competitors unnamed:

Screen Shot 2014-11-11 at 8.02.14 PM

I can’t explain that last one. Maybe Townsend had a mild stroke?

In all my years in media, I can’t say I’ve ever seen a case of Bunched Knickers Syndrome as bad as the one that’s circulating around the Free Press newsroom. This outburst of braggadocio is unbecoming the chief of a reputable news operation. Here’s a hint, Mike: let your work speak for itself.

Also, despite this outbreak of Big Balls Dance, the diminution of the Free Press is already obvious. Since Terri Hallenbeck and Nancy Remsen left, the Free Press’ coverage of the ongoing state election mess has largely depended on the Associated Press. Hardly any original coverage at all.

And really, it’s perfectly understandable: your resources are dwindling, so why not deploy them in your core market — Chittenden County? Just don’t expect us to notice that Statehouse coverage has already fallen largely off the map as a day-to-day matter.

Big Balls Tweets may impress the suits at Gannett. It doesn’t impress those of us who see the product every day.

A coward’s defense

Had a little Tweetfight this afternoon with rabbit-eared Freeploid functionary Adam Silverman. I actually came in on the middle of Silverman defending his employer in the face of some critical Tweets from others. Long story.

Anyway, Silverman Tweeted that he was “done taking the BS.” By which he apparently meant the “social media” chatter about the Burlington Free Press “abandoning Statehouse coverage.” Which was the subject of a red-assed Editor’s Note from Mike Townsend, previously dissected in this space. 

Let’s pick it up here, with a question from former Seven Days staffer Andy Bromage and Silverman’s reply.

There were a couple more rounds of this, Bromage asking for specifics and Silverman offering nothing but generalities.

Since I’m part of the social media crowd that’s been slamming Silverman’s employer, I chimed in, pointing out that I’d never claimed the Freeps was “abandoning” the Statehouse, but that they were clearly cutting back. This is what ensued:

Screen Shot 2014-11-10 at 5.32.17 PM

Aww, too bad. He “didn’t catalogue it.” So he can’t give a single specific incident. Which means he can deny that any specific outlet was guilty of a false claim, even as he tars us all with his broad brush.

How journalistic.

As for blaming Heintz for fueling “numerous tweets, FB posts, etc.,” well, that’s worse than blaming the Freeploid for the godawful crap that appears in its Comments section. “Worse” because the Freeploid has some curatorial oversight of its Comments, while Heintz has absolutely no control over what’s said elsewhere on social media.

Besides that, Silverman also fails to specify what was “inaccurate” in Paul Heintz’ reporting. Paul’s written a whole bunch of pieces on the Free Press in recent months. But let’s take the single assertion that Michael Townsend was most upset about: that the Free Press was “abandoning Montpelier.” Here’s what Heintz wrote in his piece on the departures of the Free Press’ entire Statehouse bureau: 

It’s unclear whether the paper will maintain a presence in the Statehouse. Tim Johnson, a 16-year veteran of the Free Press who was laid off last Thursday, told Seven Days on Saturday, “There’s not going to be a city hall beat. There’s not going to be a Statehouse beat. There’s not going to be an education beat.”

Heintz didn’t say the Free Press would stop covering the Statehouse. He didn’t even claim the Free Press was shutting down its bureau. He questioned “whether the paper will maintain a presence in the Statehouse,” meaning a consistent daily “presence” by a dedicated reporter or reporters. He then quoted former reporter Tim Johnson saying “There’s not going to be a Statehouse beat,” which is true. The Statehouse and state government will be under the purview of a “transparency/watchdog” team with numerous other responsibilities.

In that passage regarding Statehouse coverage, Heintz was absolutely on the mark. And if his past reporting has been inaccurate in any way, then Townsend only has himself to blame, because he has steadfastly refused to speak to Heintz.

I can understand why knickers are so tightly bunched at the Freeploid these days. They’ve lost a shitload of talent, they’re having to reinvent the newsroom on orders from above, and they are besieged by criticism. Those who remain at the Free Press are almost certainly working harder than they ever have before.

I can also understand why Silverman is so motivated to defend his employer, since he was one of the Golden Four who were exempted from the “demeaning and degrading” reinterviewing process.

But in doing so, he abandoned the tenets of journalism. He and his boss made general criticisms, failed to provide any examples or evidence, and used their lack of evidence as a defense against counterattack.

Mikey Pom-Poms has a sad

Boy oh boy, us bloggers and Tweeters must have really gotten under Michael Townsend’s skin. Because normally, he and the other denizens of the Burlington Free Press like to pretend that no other news outlets actually exist. Except when another outlet screws up.

I can explain everything.

I can explain everything.

But today, the Freeploid’s Executive Editor and Chief Gannett Cheerleader sent out a burst of self-pitying defensiveness under the title “Editor explains changes at FreePressMedia.”

Which is a first in itself: Townsend feeling the need to explain things. Collars a bit tight? Knickers in a twist? Not enough oxygen in the Freeploid’s seventh-floor digs?

The first thing I need to do is correct misinformation swirling around on social media as we go through a significant staff reorganization.

Oh, those nasty evil denizens of Social Media!

Hey wait, isn’t the Freeploid — er, sorry, FreePressMedia — in the midst of a headlong dive into social media-driven journalismism? I guess “social media” is a good thing except when it rises up to bite you in the ass.

He then denies “rumors and speculation that we are abandoning coverage in Montpelier.”

I don’t think anybody said you were, Mike. We just pointed out that you were shuttering your Statehouse bureau and lost your two Statehouse reporters when you told them they wouldn’t be covering the Statehouse anymore. See the difference?

I’m sure you will continue to cover the Statehouse. You’ll send a crew down from Burlington whenever you think there’s a sufficiently clickbaity story. But I’m equally sure you won’t have anyone there on a daily basis, and that will affect the quantity and quality of your coverage.

And this is an undeniable fact: the Burlington Free Press has de-emphasized Statehouse news over the past couple of years at least, concentrating more of its resources on its home base of Chittenden County. I’ve been expecting the departure of Terri Hallenbeck and/or Nancy Remsen for quite a while, because it’s obvious that the Free Press is publishing a lot less Statehouse news than it used to.

The Burlington Free Press used to be the number-one source for state political and policy news. It isn’t anymore, and it’s about to get significantly worse.

As Townsend says himself in his little counterattack, Statehouse coverage will come from an “accountability/watchdog” team whose responsiblities will be at “the regional and state levels.” They’ll have a lot of ground to cover, and only part of their effort will go to state-level news.

Indeed, considering the Freeploid’s stated focus on arts, culture and food, and its lack of dedicated Statehouse/political reporters, you could say that its new nickname ought to be “Seven Days Lite.” After all, Seven Days still has a full-time reporter on state politics and policy.

For those keeping score, that’s Plucky Weekly 1, Established Daily 0.

And meanwhile, the Freeploid’s Chief Content Whore — er, I mean, “business reporter” — Dan D’Ambrosio is spending his day reporting on the grand opening of the LL Bean store in Burlington. Five days after my Sunday Freeploid came wrapped in a plastic advertisement for the grand opening of the LL Bean store in Burlington.

Plastic: an ironic medium for a retailer with a green, outdoorsy image.

(Come to think of it, the plastic Bean Bag was an unsightly, almost illegible washed-out gray-and-white. Bean really got its money’s worth there.)

I guess I’m supposed to think the wall-to-wall coverage of a major advertiser is a coincidence. And continue to think so when I get my morning paper tomorrow and find a big fat article on the grand opening of the LL Bean Store in Burlington on the front page.

Much of Townsend’s column is devoted to explaining the changing media environment and the need of newspapers — sorry, media companies — to evolve. I sympathize. I get it. I don’t expect the status quo.

What irks me, though, and makes me critical of the Free Press in a way that I’m not of, say, the equally diminished Times Argus, is the following:

— A big part of the Free Press’ financial trouble arises from the fact that its profits are siphoned off to satiate Gannett investors.

— As I’ve said before, “With great power comes great responsibility.” The Free Press continues to occupy a dominant position in Vermont’s media landscape. As long as it does, there’s a lot less space for other sources to emerge and grow.

— The inhumane process that Free Press workers had to go through. Re-interviewing for their own jobs. Jobs “offered purely based on numerical ratings,” as Townsend himself put it.

In the words of Number Six, “I am not a number — I am a free man!”

— And, worst of all, the clickbait-driven approach to journalism, which extends so far as to require staff to rewrite stories after they’re published to goose the pageviews.

I can tell how much the criticism has gotten to Townsend, because he actually went so far as to name the reporters who’ve departed the Free Press. This is never, ever done in the media: you don’t want to give your audience any reason to miss the people who have gone.

But there, in print, are shout-outs to Sam Hemingway, Terri Hallenbeck and Nancy Remsen.

(He didn’t mention Lynn Monty, who refused to go through the “demeaning and degrading” process of re-interviewing, or Tim Johnson, who simply failed to post a high enough number.)

I can’t really blame Michael Townsend. Part of his job is to take Gannett’s chicken shit and convince us it’s chicken salad. But he is fair game for criticism, and his response fundamentally mischaracterizes the criticism.